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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 30 requests per second
B) 300 requests per minute
C) 1800 requests per minute
D) 300 requests per second
E) 1000 requests per minute

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Create a connector in Control Hub for Webex AI agent.
B) Use Virtual Agent V2 node.
C) Reload Flow Designer to refresh the configuration.
D) Type the name of Webex AI agent in Virtual Agent field, save, and publish.

3. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Session Record
C) Agent Session Record
D) Customer Activity Record

4. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

5. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Queue overflow thresholds
B) Desktop JSON restrictions
C) Dial plan and outbound ANI policies
D) Browser certificate pinning

Solutions: