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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Service Cloud - SAP Sales Cloud |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A) Account Synopsis
B) Call Lists Generator
C) Lead Scoring
D) Lead Booster
E) Email Draft Recommender
2. Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
A) SAP Cloud Applications Studio
B) Key User Tools
C) Mashups
D) Events
3. Which of the following are integration styles according to the SAP Integration Solution Advisory Methodology?
Note: There are 3 correct answers to this question.
A) Data integration
B) User integration
C) On premise integration
D) Event-based integration
E) Thing integration
4. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
B) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
C) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
D) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
5. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
A) Installation point
B) Service level agreement
C) Skill set
D) Functional location
E) Registered product
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,B | Question # 3 Answer: A,B,E | Question # 4 Answer: A | Question # 5 Answer: A,D,E |






