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WGU Operations-Management Exam Syllabus Topics:

Section	Weight	Objectives
Forecasting and Project Management	20%	- Demand Forecasting 1. Error measurement and accuracy 2. Qualitative and quantitative methods - Project Management 1. CPM/PERT, critical path analysis 2. Project lifecycle and scope
Capacity Planning and Facility Layout	15%	- Capacity Concepts 1. Design capacity, effective capacity, utilization 2. Capacity strategies and expansion - Layout Design 1. Product, process, fixed-position layouts 2. Location decision factors
Supply Chain and Inventory Management	20%	- Inventory Control 1. EOQ, reorder point, safety stock 2. Just-in-Time (JIT) and lean systems - Supply Chain Design 1. Supplier relationships and tiers 2. Logistics and distribution
Process Design and Analysis	20%	- Process Performance 1. Efficiency, productivity, cycle time 2. Bottleneck identification and management - Process Types 1. Product vs service processes 2. Line, batch, continuous, project processes
Quality Management Methods	25%	- Quality Tools and Techniques 1. Pareto charts, fishbone diagrams, flowcharts 2. Statistical process control and control charts - Total Quality Management (TQM) 1. Cost of quality 2. Principles and philosophies

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which total quality management (TQM) process consists of 13 published standards and guidelines?

A. ISO 9000
B. ISO 9001
C. ISO 1400
D. ISO 9002

Reveal Solution Discussion 0

Correct Answer: A 🗳️