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Oracle Policy Automation Cloud 2019 Implementation Essentials Sample Questions:

1. You are working on a project where you need to develop a rule to calculate the currency attribute "the person's total monthly school cost". This attribute is calculated as follows: (1) Add "the annual cost of the tuition" and
"the annual cost of lodging". (2) Subtract "the total annual scholarship amount" from the attributes previously summed. (3) Divide the result by 12.
How should you achieve this?

A) Option D
B) Option E
C) Option A
D) Option B
E) Option C

2. Your source material requires the following:
One applicant may own multiple businesses. Each business may have any number of sales leaders, with each of those sales leaders only working for one business and each having their gross sales recorded.
Which two statements are true?

A) The relationship to the entity containing the sales leaders should be named "the applicant's sales leaders".
B) As with all entities, the policy model will require the creation of at least one sales leader.
C) The policy model should contain an entity named "the business" in a many-to-one relationship with the applicant.
D) It is possible to determine the highest gross sales.
E) The entity representing the business should have a many-to-many relationship with another entity representing its sales leaders.

3. A customer has requested an interview that will create an incident in Service Cloud along with a number of tasks (linked to the incident). From a data mapping perspective at the entity level, how can this be achieved with the minimum number of steps?

A) Map the global entity to both the Task and Incident objects, because primary objects can be mapped to directly.
B) Map the global entity to the Task object and create an entity for the Incident object. Map the child entity to the Incident object in Service Cloud.
C) Map the global entity to the Incident object and create an entity for Task object. Map the child entity to the Task object in Service Cloud.
D) Create a relationship between Tasks and Incidents in Service Cloud, map the global entity to the Task object and create a child entity for the Incident.
E) Do not map the global entity. Create entities for both the task and incident objects and map these to the corresponding objects in Service Cloud.

4. Which two statements about Policy Automation mobile interviews are correct?

A) OPA Mobile interviews can be used when the mobile device has no internet connection.
B) OPA Mobile applications can be customized using the OPA Mobile SDK.
C) OPA Mobile applications require iOS devices.
D) OPA Mobile interviews must be downloaded from a special Policy Automation Hub.
E) OPA Mobile interviews must be defined and deployed separately from web interviews.

5. You are creating a new interview for the Service Cloud Customer Portal, and you wish to load the current logged-in contact's first name, last name, and telephone number into your interview for use in individual fields on a form.
After setting up your data connection, how must you accomplish this in the minimum number of steps?

A) Set the interview to require the contact to log in to the Customer Portal but do not create any attributes, because any data related to the logged-in user can always be loaded.
B) Create separate attributes for the first and last name, a number attribute for the phone number, and set the interview to not require the contact to log in.
C) Create separate attributes for the first name, last name, and phone number. Set the interview to require the contact to log in to the Customer Portal, then set the mapped-in values for each attribute.
D) Create separate attributes for the first name, last name, and phone number. Set the interview to require the contact to log in to the Customer Portal, then set the mapped-out values for each attribute.
E) Create separate attributes for the first and last name, a number attribute for the phone number, and set the interview to be accessible for contact center staff accounts.

Solutions: