Oracle 1Z0-1064-26 Dumps : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 real exams

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 15, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Managing and Extending Service Requests- Application Composer extensions
  • 1. Object workflows
    • 2. Groovy scripting for business logic
      • 3. Custom objects and fields
        - Service Request configuration and lifecycle management
        • 1. Profile options and system configuration
          • 2. SR outcomes and resolutions
            • 3. User and role management
              • 4. Scheduled processes and automation
                • 5. Service catalog and category hierarchy
                  Productivity and Contact Center Tools- Agent productivity tools
                  • 1. Dashboards and analytics
                    • 2. Hotkeys and shortcuts
                      • 3. SmartText configuration
                        Customer Entitlements and Action Plans- Action Plans
                        • 1. Action plan templates
                          • 2. Execution within service requests
                            - Entitlements and SLAs
                            • 1. Milestones and operating calendars
                              • 2. Notifications and performance tracking
                                • 3. Coverage and service tiers
                                  Digital Customer Service and Chat- Digital Customer Service (DCS)
                                  • 1. Embedding Fusion Service in external apps
                                    • 2. UI themes and branding
                                      - Chatbot and automation
                                      • 1. Virtual assistant configuration
                                        Notifications, Emails, and Interactions- Email processing
                                        • 1. Inbound/outbound email channels
                                          • 2. Email templates and interaction tracking
                                            - Notifications and collaboration
                                            • 1. Internal collaboration tools
                                              • 2. In-app notifications
                                                Redwood UX and AI Features- Redwood interface configuration
                                                • 1. Workflow implementation platform
                                                  • 2. Activities timeline
                                                    - AI capabilities
                                                    • 1. Knowledge recommendations
                                                      • 2. SR classification AI
                                                        Data Migration and Integration- Data import/export
                                                        • 1. FBDI import
                                                          • 2. Import Management tool
                                                            Work Assignment and Routing- Omnichannel routing
                                                            • 1. Work starvation prevention
                                                              • 2. Cross-channel workload distribution
                                                                - Queues and assignment rules
                                                                • 1. Assignment rules based on SR attributes
                                                                  • 2. Queue configuration
                                                                    • 3. Agent capacity and availability
                                                                      Computer Telephony Integration (CTI)- Telephony integration setup
                                                                      • 1. Redwood CTI toolbar setup
                                                                        • 2. Screen pop functionality
                                                                          • 3. Call flows configuration

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Which two are required to publish a completed Digital Customer Service (DCS) application?

                                                                            A) moving the application to Staging and subsequently to Production status
                                                                            B) system administrator approval
                                                                            C) a single "publish" action to complete the task
                                                                            D) nothing (DCS applications are always available to all users.)


                                                                            2. What three things should you do once you have established a global default coverage?

                                                                            A) Use Application Composer to include milestones on the Service Request Layout if desired.
                                                                            B) Create an ESS job to Aggregate Service Requests.
                                                                            C) Use Application Composer to configure warning emails about milestone compliance events.
                                                                            D) Create an ESS job to Monitor Service Request Milestones.


                                                                            3. A service agent can create tasks from different system areas.
                                                                            Identify three modules where a service agent can create and associate tasks.

                                                                            A) Sales opportunities
                                                                            B) Notes
                                                                            C) Service requests
                                                                            D) Contacts
                                                                            E) Social network


                                                                            4. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
                                                                            Which option allows the customer to address the problem, so that all users can get articles in their native language?

                                                                            A) Enable new locales for the languages to be used and provision designated users to translate the articles.
                                                                            B) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
                                                                            C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
                                                                            D) Modify the original base locales of the articles to match the target language.


                                                                            5. Which option describes the automated page presentation for incoming calls?

                                                                            A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
                                                                            B) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
                                                                            C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
                                                                            D) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: A,D
                                                                            Question # 2
                                                                            Answer: A,B,D
                                                                            Question # 3
                                                                            Answer: A,C,E
                                                                            Question # 4
                                                                            Answer: A
                                                                            Question # 5
                                                                            Answer: A

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