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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
A) SIP
B) Tl/El
C) Analog
D) AACC
E) CTI
2. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya IX™ Workforce Engagement
D) Avaya Call Management System
3. Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Avaya Aura® Application Enablement Services
4. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
A) Standard VMware version (non-customized) is used.
B) Remote upgrade of servers is supported, and site visit is not required.
C) Avaya provides tools to install/upgrade the VMware hypervisor.
D) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
5. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
B) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
C) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
D) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B,D |






