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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. answer Calls from Skill groups and PQs
- B. view Team gadget in Finesse
- C. log in to CCE admin
- D. CUCMAPI
- E. CUC login
Correct Answer: B,C 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Skill groups and Skill targets
- B. configure Agent Route Groups
- C. configure Route teams and Skill targets
- D. configure the Administrators
- E. configure Agent Desk Settings
Correct Answer: A,E 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Workflows
- B. Routing scripts
- C. Routing Layouts
- D. Skill-groups
- E. Reason Codes
Correct Answer: A,E 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
What is the goal of identifying a call type?
- A. to ensure the call reaches the agent in the correct queue
- B. to ensure the call goes to the correct MRD
- C. to ensure the correct Skill Target is selected
- D. to ensure the contact is handled by the correct CCE Routing Script
Correct Answer: D 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Routing Scripts
- B. Call Flow and Call Control Scripts
- C. Administrative Scripts
- D. Tenant Scripts
- E. Call Studio Scripts
Correct Answer: A,C 🗳️
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