Cisco 500-442 Dumps : Administering Cisco Contact Center Enterprise

500-442 real exams

Exam Code: 500-442

Exam Name: Administering Cisco Contact Center Enterprise

Updated: Nov 04, 2026

Q & A: 62 Questions and Answers

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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe CCE components and architecture
  • Describe access tools
Topic 2
  • Deploy basic call settings
  • Configuration and Implementation
Topic 3
  • Implement precision routing
  • Understand Contact Center basics
Topic 4
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 5
  • Configure agent teams and supervisors
  • Implement VXML applications

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

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Cisco Administering Cisco Contact Center Enterprise Sample Questions:

Question #1

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • A. answer Calls from Skill groups and PQs
  • B. view Team gadget in Finesse
  • C. log in to CCE admin
  • D. CUCMAPI
  • E. CUC login
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #2

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  • A. configure Skill groups and Skill targets
  • B. configure Agent Route Groups
  • C. configure Route teams and Skill targets
  • D. configure the Administrators
  • E. configure Agent Desk Settings
Reveal Solution  Discussion  0

Correct Answer: A,E  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #3

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  • A. Workflows
  • B. Routing scripts
  • C. Routing Layouts
  • D. Skill-groups
  • E. Reason Codes
Reveal Solution  Discussion  0

Correct Answer: A,E  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #4

What is the goal of identifying a call type?

  • A. to ensure the call reaches the agent in the correct queue
  • B. to ensure the call goes to the correct MRD
  • C. to ensure the correct Skill Target is selected
  • D. to ensure the contact is handled by the correct CCE Routing Script
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).

Question #5

Which two types of scripts can be created with the Script Editor? (Choose two.)

  • A. Routing Scripts
  • B. Call Flow and Call Control Scripts
  • C. Administrative Scripts
  • D. Tenant Scripts
  • E. Call Studio Scripts
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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