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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Provide End User Support | 15% | - Call coverage and forwarding rules - Basic user problem resolution - Phone feature operation and support |
| Topic 2: Provision End Users and Associated Devices | 25% | - User creation and management in CUCM - Dial plan and endpoint administration - IP phone configuration and registration |
| Topic 3: Maintain Cisco Unified Communications Systems | 20% | - System monitoring and reporting - Moves, adds, changes, and deletions - Troubleshooting common issues |
| Topic 4: Configure Voice Messaging and Presence | 20% | - Presence service configuration - Cisco Unity Connection setup and management - Voicemail and unified messaging features |
| Topic 5: Describe Characteristics of Cisco Unified Communications Solutions | 20% | - Signaling and media protocols (SIP, H.323, SCCP) - Architecture and components of UC systems - QoS and network requirements for VoIP |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
1. What is the default alert level of a performance counter object in Cisco Unified Real-Time Monitoring Tool?
A) warning
B) informational
C) notice
D) debug
2. The manager wants to see the user's last name first when using the Directory button on a Cisco IP phone. Which Cisco Unified Communications Manager Express configuration command changes the order of the name directory?
A) directory last-name-first in ephone-dn configuration
B) directory first-name-last in ephone-dn configuration
C) directory first-name-last in telephony-service configuration
D) directory last-name-first in telephony-service configuration
3. Which utility should you use when you need to add a large number of users into Cisco Unified Communications Manager?
A) Cisco Unified User Administration
B) Cisco Unified Telephony User Administration
C) Cisco Unified Communications Manager Bulk Administration Tool
D) Application User CAPF Profile
4. Cisco Jabber facilitates online communication through the use of all of these features except one. Which one?
A) desktop sharing
B) Presence
C) video conferencing
D) Microsoft SharePoint workspace integration
E) Microsoft Outlook integration
F) chat
5. Which two options allow the maximum message length to be adjusted in Cisco Unity Connection? (Choose two.)
A) Contacts > Message Settings
B) Enterprise Parameters > Maximum Message length
C) Message Settings under individual users
D) User Templates > VoiceMailUserTemplate > Message Settings
E) Service Parameters > Voicemail Settings
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C,D |






