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Avaya 7004.1 Exam Syllabus Topics:

Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

1. A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers receive an overflow tone and calls are blocked.
Zone Number = 1 Zone Intent = MO Intrazone Traffic = Best Quality Interrone Traffic = Best Bandwidth Resource Type = Shared
Which programming change is recommended to provide dedicated Digital Signal Processor
(DSP) resources to Contact Center IP telephones?

A) Change Zone Intent VTRK
B) Change Interzone Traffic to Best Bandwidth
C) Change Resource Type to Private
D) Change Interzone to Best Quality

2. Click the Exhibit button.

A customer requires that two of its employees be able to place toll calls to Australia, while all other employees are restricted to local dialing only. The customer's Communication Server 1000 is programmed with all required NCOS, FRL and Route List Index (RLI).
What is the most restrictive NCOS to assign to the two employees required to make toll call Australia given the tables, assuming that the call must complete over RLI 2 and the user must be able to use any RLI 2 entry to reach Australia?

A) NCOS 1
B) NCOS 4
C) NCOS 3
D) NCOS 2
E) NCOS 5

3. Click the Exhibit button.

Consider the customer's dialing plan shown in the exhibit.
Which number used for the NARS AC1 access code?

A) 31
B) 9
C) 8
D) 6

4. Click the Exhibit button.

Refer to the customer's dialing plan and programming show in the exhibits.
Assuming all required Route List Indexes have been programmed, why will the station user's dialed call of 8-1-717-398-8001 not complete?

A) AC1 Access Code was not dialed
B) NPA 1717 is not provisioned in the customer's database
C) 398-8001 would be denied under the SDRR programming
D) AC2 Access Code was not dialed

5. Click the Exhibit button.

Consider the customer's current programming: NCOS of 2 = FRL of 2 Class of Service on all sets is CTD
With reference to the exhibit, how would you modify Route List Index 1 to permit all station users with an NCOS of 2 to place 1+912 calls?

A) Change FRL on Route List Index 1 to FRL 4
B) Change FLI on NPA entry for 1214 to RLI 2
C) Change FRL on Route List Index 1 to FRL 1
D) Leave all existing programming as is.

Solutions: