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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| Topic 2: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Replication and Mirroring - Snapshot and FlashCopy |
| Topic 3: Installation and Configuration | 25% | - Software Setup and Initialization - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation |
| Topic 4: IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - XIV Storage System - Storwize / SAN Volume Controller - DS8000 Series - FlashSystem Family |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Performance Issues - Diagnostic Tools and Utilities - Error Log Analysis - Connectivity and Path Failures |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?
A) TS3200
B) TS2900
C) TS3100
D) TS3310
2. Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?
A) IBM XIV
B) IBM FlashSystem 840
C) IBM FlashSystem 820
D) IBM DS8870
3. A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)
A) Collect DS5300 performance data and model the workload on a 12 module XIV.
B) Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
C) Gather and analyze capacity requirements and usage using the DS5300 and GUI.
D) Collect DS5300 and XIV performance data and model the cumulative workload.
E) Migrate the DS5300 workload to the XIV using XIV migration capability.
4. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?
A) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
B) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
C) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
D) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
5. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?
A) Flexible Storage
B) IBM Spectrum Scale
C) IBM FlashSystem
D) Real-time Compression
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: A |






