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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A) on the defect PMR.
B) on a new non-defect PMR.
C) using a service given code of T9.
D) using a service given code of R9.

2. On EcuRepwhat file action for the problem analysis section is valid?

A) Log analyzer
B) IBM Thread and Monitor Analyzer
C) Search Files
D) Explore

3. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) numbered items, and screen prints.
B) and numbered items.
C) and screen prints.
D) format only.

4. Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:

A) register and ask for software support.
B) search for old PMRs, including their own.
C) open, update and list their PMRs.
D) download official patches and fixes for their PMRs.

5. Premium Support offerings are services that provide:

A) specialized support on Operating Systems or Middleware products
B) additional and specialized support on Operating Systems or Middleware products.
C) additional and specialized support on Middleware products.
D) additional and specialized support on Operating Systems.

Solutions: