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Salesforce Certified Field Service Consultant Sample Questions:

1. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Create a quick action on the work order to search the Knowledge base.
B) Add the Knowledge Lightning component to the Field Service mobile app.
C) Attach the relevant articlesto the work order or work order line items.
D) Update the Service Appointment page layout to include the Articles related list.

2. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Enable Sharing of Dispatched Service Appointments.
C) Enable Drip Feed Dispatching in Field Service Settings.
D) Set the Number of Services to Drip Feed on the Service Territory.

3. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
B) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
C) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

4. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Add the resources assigned to the Service Territory's Member related list.
B) Assign a new user territory and add each of the assigned service resources.
C) Configure and run the User Territory Sharing Job in Field Service Settings.
D) Create a new user territory associated with the Service Territory and dispatcher.

5. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) page layouts
B) field sets
C) visual force page
D) mini page layouts

Solutions: