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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What additional functionality does Communicate brings to Genesys Cloud?

A) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
B) Knowledge base features, such as FAQs and Communities.
C) Directory capabilities, such as advanced search, profiles, and keyword searching.
D) Call center features such as ACD and scripting.

2. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) Groups
C) People
D) Workspaces

3. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the .NET Client.
C) Use the Call History.
D) Use the built-in Dialpad.

4. How many types of groups are there by default?

A) 5
B) 2
C) 4
D) 3

5. Which feature is used to share a document of size 1 GB size through chat?

A) Drag and Drop
B) Workspace sharable link
C) Attach Button
D) Add web links

Solutions: