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HP Selling HP Printing and Computing Services Sample Questions:

1. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners pay lower list prices on product line (only printer and computer) in scope
B) Partners can have more interventions as HP can dispatch them to any existing customer,
C) Partners receive extra rebates on all HP equipment sold.
D) Partners receive two funded headcount to join their sales team during first year.
E) Partners get priority access to parts for repair,
F) Partners receive a percentage of the rebate payment on their sales.

2. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Care Pack Services are useful only for small and medium business customers with big IT staff
B) Small and medium business customers have strong IT capabilities and do not need extra services
C) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
D) HP Contractual services are not available to small and medium business customers.

3. What is an effect of adding services to hardware deals?

A) easier repeat sales
B) services selling has little effect on hardware deals
C) increases complexity of the offer
D) decreases profit

4. How can HP Care Packs help consumers?

A) HP Care Pack Services are not available for consumers.
B) HP Care Pack Services help consumers get their equipment up and running
C) HP Care Pack Services allow consumers to use compatible consumables.
D) HP Care Pack Services help consumers print on non-supported media.

5. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover care services only.
B) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
C) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
D) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.

Solutions: