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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
| Topic 2: Solution Positioning and Customer Engagement | - Engaging customers to identify print needs - Articulating HP MPS value propositions |
| Topic 3: Sales and Consultative Skills | - Contractual selling and value articulation - Consultative selling techniques for print solutions |
| Topic 4: Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Topic 5: Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
HP Managed Print Specialist Select 2019 Sample Questions:
1. What is the goal of the fleet development plan?
A) to have a completely centralized set of printers in a print room for easy management and lower TCO
B) to solve customer pain points
C) to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
D) to move the customer from old printers to new ones and lock them in a 3-5 year contract
2. What are three main trends in printing today?
A) everything mobile, everything as a service, and everything secure
B) everything as a contract, everything cheaper, and everything simple
C) everything quicker, everything smarter, and everything wired
D) everything faster, everything bigger, and everything best
3. As an HP partner, why should selling the security message to your customer be important to you?
A) If the customer comes under attack via the cloud, you can say that it is not your fault as threats and malware evolve faster than you can protect against.
B) It makes you look like you care about their business.
C) The customer will not be as vulnerable to attacks because you are providing them with the best security solutions from HP.
D) It gives you a unique selling point when selling a multi brand printer solution.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C |






