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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

A) It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
B) It consists of five publications
C) It provides guidance to specific industry sectors and types of organization
D) It is also structured around the Service Lifecycle

2. What would you use the seven Rs of Change Management for?

A) To act as a framework for implementing a Change
B) To review changes after they have been implemented
C) To assist with the impact analysis for a Change request
D) To allocate the roles and responsibilities during the Change Management process

3. Which of the following is a valid role in the RACI Authority Matrix?

A) Controlled
B) Configuration
C) Complex
D) Consulted

4. Which of the following is concerned with fairness and transparency?

A) Service Level Management
B) Service Strategy
C) Capacity Management
D) Governance

5. Which is the CORRECT list for the three levels of a multi level Service Level Agreement
(SLA)?

A) Technology, Customer, User
B) Corporate, Customer, Technology
C) Service, User, IT
D) Corporate, Customer, Service

Solutions: