Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
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What is the duration of the ITILSC-OSA Exam
- Length of Examination: 90 minutes
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Core concepts and terminology - Business value and optimization |
| Topic 2: Incident Management | 20% | - Process flow and activities - Interfaces and KPIs - Objectives and scope - Prioritization and escalation |
| Topic 3: Technology and Implementation Considerations | 5% | - Tools and automation - Challenges and risks - Critical success factors |
| Topic 4: Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Topic 5: Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
| Topic 6: Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
| Topic 7: Service Desk and Technical/Application/IT Operations Management | 10% | - Application management practices - Technical management activities - IT operations control and facilities management - Service desk functions and structure |
| Topic 8: Request Fulfillment | 10% | - Purpose and scope - Request models and automation - Process and activities |
