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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A new user reports that they are unable to login to the corporate network on their desktop but they are able to access the WLAN from their mobile device. After further inspection, the technician realizes that the wall port is not wired correctly. Which of the following tools would be used to permanently restore network connectivity to the desktop?

A) Tethering with mobile device
B) Wireless locator
C) Punchdown tool
D) Crimper

2. Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been redirecting her browser to unknown websites when clicking on search results. Joe runs a malware scan and finds that her computer is infected with malware. Joe uses the antimalware program to remove the infection but Anne reports that the problem resurfaced the next day. Joe runs the malware scan again and finds the same malware is still infecting Anne's computer. Joe runs several passes of the malware scan to remove the infection but it keeps recurring. Which of the following would MOST likely aid in removing the infection?

A) Run the malware scan in Windows safe mode.
B) Change the desktop's IP address to a different subnet.
C) Enable Windows User Access Control to ensure the user has proper rights to remove the infected files.
D) Disable Windows firewall as it may be conflicting with the malware scan.

3. A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another computer of the exact make and model and has shown no adverse issues. However, the problem returns once the monitor is connected to the original computer. Which of the following is MOST likely the issue?

A) The video card is incompatible with the monitor.
B) The monitor is overheating into above-optimal temperatures.
C) The video card on the problem computer is failing.
D) The monitor is experiencing low voltage conditions.

4. A small office has two routers, one wired and one wireless. Joe, a laptop user, experiences no issues while at his desk, but when he unplugs his laptop to go to a conference room, Joe is no longer able to access the Internet. Other users do not have this issue. A technician checks the laptop and sees an IP address of 169.254.13.142. Which of the following actions should the technician take FIRST so that Joe can access the Internet?

A) Reinstall DHCP on the server.
B) Refresh the network connection.
C) Power cycle the wireless router.
D) Disable the wired connection.

5. An unauthorized user observing system security procedures is known as:

A) A worm.
B) Phishing.
C) Shoulder surfing.
D) Spyware.

Solutions: