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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) Do your CSRs need Case Management?
C) How do CSRs do scanning of documents today?
D) How do CSRs access all information necessary to respond to customer questions?

2. Which of the following is NOT included in the IBM Records and Retention Management solution?

A) Advanced visualizations and machine learning technology for records classification to help organizations gain insight into data usage, data value, and clean up legacy data
B) Statement presentment and report management to generate a fast and significant ROI by reducing print and storage costs
C) A DoD V5015 Certified Records Management application which supports regulatory compliance for record keeping, automates records capture, records retention and disposition
D) An application to manage the global retention schedule, records taxonomy and legal citation library with auditing support for schedule changes and jurisdictional differences in the retention policy

3. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

A) IBM Connections Enterprise Content Edition
B) IBM WebSphere Portal
C) IBM Connections Content Manager
D) IBM Content Navigator

4. Who are the two primary technology decision makers and influencers for Content Manager OnDemand solutions?

A) Chief Customer Officer and CFO
B) Chief Marketing Officer and Chief Compliance Officer
C) Chief Information Officer and IT Director
D) Chief Credit Officer and Chief Audit Executive

Solutions: