Prerequisites

Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Explaining the communication principles
• Explaining the importance, benefits, value, and nature of good communication
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Explaining the purpose and value of communication techniques and tools
• Applying knowledge of communications when planning and implementing improvements

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