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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Ziele ist NICHT für die Erfüllung von Anfragen gültig?

A) Informationen für Benutzer darüber, welche Dienste verfügbar sind und wie diese angefordert werden können
B) Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
C) Beschaffung und Lieferung der angeforderten Komponenten von Standarddiensten
D) Zum Aktualisieren des Servicekatalogs mit Services, die möglicherweise über den Service Desk angefordert werden

2. Mit welchem ​​Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?

A) Kapazitätsverwaltung
B) Service Asset- und Konfigurationsmanagement
C) Incident Management
D) IT-Service-Kontinuität

3. Was ist die BESTE Beschreibung des Zwecks des Servicebetriebs?

A) Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen
B) Bereitstellung und Verwaltung von IT-Services auf vereinbarten Ebenen für Geschäftsanwender und Kunden
C) Um proaktiv alle Ausfälle von IT-Services zu verhindern
D) Festlegen, wie die IT während des Servicelebenszyklus mit den Lieferanten zusammenarbeitet

4. Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?

A) Der Dienstanbieter
B) Der Service Level Manager
C) Der Kunde
D) Die Finanzabteilung

5. Welche der folgenden Hauptziele hat das Incident Management?
1.So erkennen Sie automatisch Ereignisse, die sich auf den Service auswirken
2.Um den normalen Servicebetrieb so schnell wie möglich wiederherzustellen
3. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb

A) nur 1 und 3
B) nur 1 und 2
C) nur 2 und 3
D) Alle oben genannten

Solutions: