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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Search optimization and usage - Content creation and publishing - Knowledge base structure |
| RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Agent Desktop and Service Interaction | - Task and queue management - Customer interaction handling - Incident management |
| Administration and Configuration | - Workflow and business rules - User management and roles - Site configuration and settings |
| Reporting and Analytics | - Analytics dashboards - Standard reports usage |






