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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.
What is the most likely cause of the issue?

A) The prompt template associated with summary field is not activated for that user.
B) The user does not have the Prompt Template User permission set assigned.
C) The user does not have the field Generative AI User permission set assigned.

2. The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

A) Service Agent with a Flex prompt template
B) Sales A Agent with a Flex prompt template
C) Custom Agent with a Flex prompt template

3. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?

A) Deploy UC's own custom foundational model on this data first.
B) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
C) Fine-Tune the standard foundational model due to the complexity of the data.

4. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Einstein Work Summaries
B) Agent
C) Einstein Sales Summaries

5. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A) AlAgentInteraction
B) AlAgentInteractionMessage
C) AlAgentSession

Solutions: