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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 2: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels - Convert public channels to private channels |
| Topic 3: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory |
| Topic 4: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 5: Security | 15% | - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings |
| Topic 6: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption |
| Topic 7: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
Salesforce Certified Slack Administrator Sample Questions:
1. Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)
A) Automatically assigns admin roles.
B) Automatically adds or removes members of an IdP group to workspaces within your org.
C) Automatically assigns system roles.
D) Makes membership for certain channels required to ensure that all members of an IdP group remain members of a channel.
E) Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.
F) Automatically assigns approved apps to certain groups within your org.
2. You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)
A) Create a process to request public channel creation through Slack admins.
B) Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
C) Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
D) Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
3. GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?
A) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
B) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.
C) Have the Admins individually send out Single-Channel Guest invitations.
D) Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
4. Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?
A) Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
B) Enable DLP and quarantine all messages and files that need to be archived.
C) Turn on Corporate exports to retrieve private data and store it elsewhere.
D) Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
5. You're an Org Admin setting up a new workspace for executives collaborating on a confidential acquisition.
How should you set up the workspace access setting?
A) Open
B) Invite Only
C) Hidden
D) By Request
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |






