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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Leadership Theories | - Behavioral approaches - Trait approaches to leadership - Contemporary leadership perspectives - Contingency theories - Transformational vs transactional leadership |
| Topic 2: Organizational Structure and Culture | - Organizational change and development - Organizational design principles - Organizational communication - Organizational structure types - Organizational culture dimensions |
| Topic 3: Individual Behavior and Personality | - Individual decision-making - Personality traits and theories - Motivation theories (Maslow, Herzberg, Vroom) - Attitudes and job satisfaction - Perception and attribution |
| Topic 4: Group Behavior and Dynamics | - Group structure and roles - Power and political behavior - Conflict and negotiation - Group development stages - Team building and teamwork |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Make the group larger
B) Establish more rigid roles for group members
C) Increase the difficulty of becoming a group member
D) Physically isolate the group
2. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?
A) Motivator
B) Coordinator
C) Controller
D) Planner
3. If a work group's goal is to share information, what is a work team's goal?
A) To maximize individual inputs
B) To reduce costs
C) To create collective performance
D) To maximize random and varied skills
4. Which option defines organizational culture?
A) A unique system of shared organizational meaning
B) A human resources department program for recognizing diversity
C) A system of unique physical parameters that describes the organization
D) A method of stratifying the organization's target market
5. Which team type takes on many responsibilities of their former supervisors?
A) Self-managed work team
B) Cross-functional team
C) Problem-solving team
D) Virtual team
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |






