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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya Aura SME Solution Components - Avaya IP Office Platform Overview |
| Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades - Security and Access Management |
| Troubleshooting | 15% | - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues - Application and Service Recovery |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)
A) Collective Call Waiting
B) Collective
C) Sequential
D) Rotary
E) Longest Waiting
2. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
A) IP Office Monitor
B) SNMP
C) Voicemail Pro Client
D) SMDR
E) System Status Application
3. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)
A) Distributed Voicemail license at the remote locations
B) Backup Voicemail license at the remote locations
C) Distributed Voicemail license at the main office
D) VoiceMail Pro Server at each location
E) Preferred Edition license at each location
4. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A) http://192.168.42.100:8080/inyama/inyama.html
B) http://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) https://localhost/CCRWebAgent
E) http://192.168.42.100/CCRWebClient
5. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) Secondary VoiceMail Pro Server installed on the network
B) Backup Server IP Address configured on IP Office
C) License for the secondary VoiceMail Pro Server
D) Primary Server IP Address configured on the secondary server
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: D,E | Question # 4 Answer: E | Question # 5 Answer: A,B |






