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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Incoming Call Route Fallback Destination
C) Time of Day Forwarding
D) Forward Hunt Group Calls

2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with H.323 options enabled
B) a current Network Assessment
C) an IP Office Monitor trace with Real Time Audio trace options enabled
D) an IP Office Monitor trace with AVRIP options enabled
E) a packet sniffing trace

4. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from the extension form in the Manager application.
B) Look at the files names from the phone menu.
C) Determine from Extension Status in SSA.
D) Determine from H.323 Phone Status in System Monitor.
E) Verify that the .bin file is in the Manager folder.

5. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) ARS:Alternate Route Wait Time = 0
B) SIP line:Check OOS
C) SIP line:Call Initiation Timeout = 0
D) ARS:Alternate Route

Solutions: