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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
- A. Utilize the " Funding Program Request " object to capture the details
- B. Utilize the " Funding Request " object to capture the details
- C. Utilize the " Funding Program " object to capture the details
- D. Utilize the " Business Licence Application " object to capture the details
Correct Answer: C 🗳️
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A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs.
Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
- A. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
- B. Expression Sets match input values to a table row and return the row ' s output values.
- C. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
- D. Decision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants.
Correct Answer: C 🗳️
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Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
- B. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
- C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
- D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
Correct Answer: A 🗳️
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What are two possible use-cases for a FlexCard?
- A. A homepage widget to quickly launch common processes.
- B. A widget to aggregate complex data models for quick-glance information
- C. A widget to perform in-line edits and calculations within a table quickly
- D. A widget to ask multiple pages of questions in the application form
Correct Answer: A,B 🗳️
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Bobahaven has purchased the Licenses, Permits, and Inspections modules of Agentforce Public Sector and is eager to transform its constituents ' experience by providing authenticated digital permit applications and self- service for constituents. Bobahaven ' s marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has stressed that user experience is a high priority at Bobahaven, and the digital experience should be pixel-perfect.
Which Experience Site template should the consultant select for building and deploying a pixel-perfect authenticated digital experience for Bobahaven ' s constituents?
- A. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
- B. Select the BYO (Lightning Web Runtime) template and deploy custom built Lightning Components.
- C. Select the Licenses and Permits Experience Site template, and customise the theme.
- D. Select the Help Center Experience Site template, and customise the theme.
Correct Answer: B 🗳️
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