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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Operations Management | 25% | - Opening and closing procedures - Daily store workflow - Staff scheduling and supervision |
| Topic 2: Customer Service & Sales | 20% | - Complaint handling - Sales techniques and targets - Customer experience standards |
| Topic 3: Merchandising & Visual Display | 15% | - Planogram compliance - Promotional displays - Product presentation |
| Topic 4: Financial & Administrative Basics | 15% | - Store security and compliance - Cash handling procedures - Sales reporting |
| Topic 5: Inventory Management | 25% | - Shrinkage prevention - Stocktaking and reconciliation - Stock control and replenishment |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. Shrinkage in Inventory management refers to
A) The difference between the actual inventory in the store and the inventory in the system
B) Excess inventory in the system due to non moving stock.
C) Non moving stock over specified levels specified in the system.
2. The store to store stock transfer report is reviewed by
A) None of the above
B) Store customer service representative
C) Store Supervisor
D) Store Manager
3. Selling merchandise to other businesses in bulk is known as
A) Loyalty program
B) None of them
C) Promotional sales
D) Institutional sales
4. A retail store managers three most important activities are
(1)
Check the store performance
(2)
Respond to important mails
(3)
Quick review of store operations
(4)
Meetings to motivate employees
A) (1, 2 & 3) only
B) 1,2,3&4
C) (1) only
D) (2) only
5. During a stock receipt process in a store, completion of an item receipt happens once:
A) The supervisor signs bill of lading
B) All received cartons are scanned
C) All of the above
D) All discrepancies in the delivery are noted by sales supervisor
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |






