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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 2: Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement search functionality and content tagging - Configure email and notification templates - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components |
| Topic 3: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Implement error handling and logging - Monitor site performance and user engagement |
| Topic 4: Change Management and Training | 13% | - Plan and execute change management activities - Develop user adoption strategy and documentation - Define support processes and escalation paths - Create training materials and end-user guides |
| Topic 5: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design - Identify key stakeholders and user personas |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Extend the Standard Role Hierarchy setting departments as child accounts.
- B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
- D. Enable the External Account Hierarchy setting departments as child accounts.
Correct Answer: D 🗳️
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Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Employee apps are only available in Unlimited Edition.
- B. Experience Cloud cannot be used for employee apps.
- C. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- D. Chatter posts related to a record will be available in the employee app as well as the main org.
Correct Answer: C,D 🗳️
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The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they areable to set up partner users correctly?
- A. Ensure thatthe Contacts under the Account are enabled as partner users.
- B. Ensure that the Account has been enabled as a partner Account.
- C. Double-check that the partner profile has been added to the CK site.
- D. Double-check that the provided email addresses are correct.
Correct Answer: A 🗳️
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Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
- A. Use the standard self-registration configuration under Experience Workspace and leave thedefault Account field empty.
- B. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
- C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.
Correct Answer: B 🗳️
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Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
- A. Create a custom theme toapply to all Experience sites.
- B. Create a custom template to apply to all Experience sites.
- C. Reference a shared Bootstrap CSS file in all of the sites.
- D. Send the style guide to Experience managers to implement.
Correct Answer: A 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
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