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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 2: User Creation and Authentication | 13% | - User provisioning methods - Single Sign-On and identity providers - External user activation and permissions |
| Topic 3: Adoption and Analytics | 5% | - Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards |
| Topic 4: Administration, Setup, and Configuration | 25% | - Site setup and activation - PRM and service integration - Deployment and migration |
| Topic 5: Sharing, Visibility, and Licensing | 17% | - Data access and security model - Sharing rules and external visibility - License types and allocation |
| Topic 6: Customization Considerations and Limitations | 7% | - Performance and scalability - Limits and governor considerations - Declarative vs programmatic options |
| Topic 7: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Topic 8: Branding, Personalization, and Content | 15% | - Branding and layout customization - Content management and CMS integration - Personalization and targeted content |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
A) Create a custom theme toapply to all Experience sites.
B) Create a custom template to apply to all Experience sites.
C) Reference a shared Bootstrap CSS file in all of the sites.
D) Send the style guide to Experience managers to implement.
2. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
A) Contact Sales customer Support to enable Person Accounts.
B) Ensure that the Account field is empty in the registration section.
C) Ensure that the Contact field is empty in the registration section.
D) Contact Salesforce Customer Support to enable Communities Self Registration Controller.
3. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
A) Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B) Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
C) Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
D) Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
4. Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
A) Allow members to flag posts comments files, and messages that are inappropriate or spam.
B) Give members Audience Targeting permissions within the Experience site.
C) Allow members to remove other member from the Experience site if desired.
D) Track Flagging and moderation activity within the Experience site.
E) Designer specific users as moderators so that they can closely monitor the size.
5. A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
A) All site users have the appropriate role assigned.
B) All site users that require access to certain records for certain objects have the proper Sharing set.
C) Any site users that require access to specific records have the proper Sharing Rule.
D) All site users that require access to all records across all objects have the proper Sharing Set.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: A,D,E | Question # 5 Answer: B |






