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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh

2. Which benefits are included in HP Services value proposition for the channel partners?

A) Build customer relationships; Maximize profitability; Reward growth
B) Extend market reach; Maximize profitability; Strengthen customer relationships
C) Build revenue; Differentiate yourself; Sell more
D) Extend market reach; Grow profits; Gain recognition

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with Post-Warranty Care Pack
B) extend with a standard or custom service contract
C) propose Accidental Damage Protection
D) protect new hardware with different HP Services

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) HP Partner First Services reseller
B) HP Partner Account Manager
C) Contractual Services area manager
D) Services Contract Specialist Distributor

Solutions: