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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz.
Eine Kundendefinition ist das [?] für einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung.

A) Anforderungen
B) Produkte
C) Ressourcen
D) Lieferanten

2. Was ist definiert als „jede Komponente, die verwaltet werden muss, um einen IT-Dienst bereitzustellen“?

A) Ein Ereignis
B) Ein IT-Asset
C) Ein Konfigurationselement
D) Eine Änderung

3. Welches Leitprinzip verhindert „Silo-Aktivitäten“?

A) Beginnen Sie dort, wo Sie sind
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Fokus auf Wert
D) Halten Sie es einfach und praktisch

4. Welche Vorgehensweise stellt sicher, dass den Benutzern verschiedene Zugangskanäle zur Meldung von Problemen zur Verfügung stehen?

A) Aktivierung ändern
B) Servicedesk
C) Vorfallmanagement
D) Service-Level-Management

5. Wofür ist normalerweise ein Team aus Vertretern vieler Interessengruppen erforderlich?

A) Autorisieren einer Notfalländerung
B) Erfüllen einer Serviceanfrage
C) Ein neues Problem wird protokolliert
D) Untersuchung eines schwerwiegenden Vorfalls

Solutions: