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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Support
B) Design
C) Operate
D) Transition

2. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping is used only for reporting, while management is used only for auditing
B) Mapping applies to services, while management applies to products
C) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
D) Mapping focuses on cost control, while management focuses on risk avoidance

3. Which of the following is a part of purpose of'deliver' activity?

A) Obtaining supplier resources
B) Managing user onboarding
C) Monitoring support systems
D) Designing product prototypes

4. Which ITIL concept includes governance, practices, and continual improvement?

A) The 'value streams and processes' dimension
B) The 'deliver' and 'support' value chain activities
C) The 'focus on value' ITIL Guiding Principle
D) The ITIL Value System

5. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A) Keep it simple and practical
B) Progress iteratively with feedback
C) Think and work holistically
D) Focus on value

Solutions: