Microsoft Pro: Windows 7, Enterprise Desktop Support Technician : 070-685

070-685 real exams

Exam Code: 070-685

Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Aug 10, 2026

Q & A: 191 Questions and Answers

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Prerequisites of Microsoft 70-685 Exam

To qualify for MCP exams, MCP certification required

  • Microsoft Certified Solutions Associate (MCSA)
  • MCSD certifications
  • MCSE

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User account control and permissions
- BitLocker and data protection
Topic 2: Applications and Compatibility- Application installation and removal
- Compatibility troubleshooting
Topic 3: Network and Connectivity- Wireless and VPN connectivity
- TCP/IP configuration and troubleshooting
Topic 4: Deployment and Maintenance- System updates and patch management
- Windows 7 deployment tools and methods
Topic 5: Troubleshooting Windows 7 Systems- Performance troubleshooting
- Startup and shutdown issues
- System recovery and restore

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