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Nokia SDM Certification - PS NSOP Sample Questions:

1. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
B) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
C) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
D) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.

2. How would you ensure the GNOC has 24x7 management support?

A) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
B) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
C) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
D) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.

3. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
B) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
D) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.

4. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability & Network Performance reporting.
D) Network Performance reporting & Trouble Ticket handling.

5. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
B) GNOC provide the NOC and Technical Support with small team of experts based in country.
C) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
D) Employ contractors in local NOC and Field to fill the competence gap.

Solutions: