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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Use facts and statistics from customer surveys to generate interest
B) Research the business to see if the prospect has a text chat or other means for contact on their website
C) Ask if the customer has a marketing manager
D) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers

2. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business makes centralized purchase decisions
B) The business makes de-centralized purchase decisions
C) The business has extensive internal IT support with outsourcing
D) The business' environment is complex, customized multi-vendor, highly scaled integration critical
E) The business has minimal IT support, and are risk adverse
F) The business uses limited customization, 1-2 Vendors

3. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center select

4. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

A) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
B) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
C) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.

5. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

A) 30
B) 50
C) 100

Solutions: