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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To ensure that a service can be operated, managed and supported
C) To provide quality knowledge and information about services and service assets
D) To plan and manage the capacity and resource requirements to manage a release

2. Which process will regularly anal0yse incident data to identify discernible trends?

A) Service level management
B) Event management
C) C0hange management
D) Problem management

3. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only

4. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) The Deming Cycle
B) RACI model
C) Continual service improvement (CSI) approach
D) Incident model

5. Which of these statements about resources and capabilities is CORRECT?

A) Neither capabilities nor resources are types of service asset
B) Resources and capabilities are both types of service asset
C) Resources are types of service asset and capabilities are not
D) Capabilities are types of service asset and resources are not

Solutions: