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Salesforce Certified Education Cloud Consultant Sample Questions:

1. The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?

A) Install NPSP into their Education Cloud environment.
B) Install Insights Platform to understand alumni data.
C) Leverage a third-party app to support event management.

2. The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?

A) The business user case requires a Lighting Platform Plus license.
B) Unlimited Edition requires a full Salesforce license.
C) Education Data Architecture requires a Community license.
D) The business user case requires a full Salesforce license.

3. During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?

A) Contacts are private only to the record owner, and inaccessible to other users.
B) Contacts are public to all users, potentially sharing sensitive data.
C) Contacts are at risk of ownership data skew, which may result in performance issues.
D) Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

4. Career Services uses a separate event management system for its employment events' attendance and registration, and Marketing Cloud to promote the event. It wants to integrate student data in Salesforce to identify engaged prospects by matching them with event attendance, career interest, and credit completion toward an academic major.
Which integration direction should the consultant recommend?

A) Two-way integration between the event system and Marketing Cloud
B) One-way integration between Marketing Cloud and the event system
C) Two-way integration between the event system and Salesforce

5. Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.
Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?

A) Company name
B) Email address
C) Student number
D) Company phone

Solutions: